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Depending on the source of your troubles, you may be able to find help by reviewing our.If the information here does not help you to resolve your problem, please contact and one of our Technical Specialists will provide further assistance.
Each player is only allowed one account.
It is not permitted to close your account and open another one.
Once you create an account, your UserID cannot be changed, so please choose carefully.
In order to reset your password, you will first need to answer the challenge questions you set up when you first became a real money player, as well as the last four digits of your Social Security Number.
Enter your information and a new temporary password will be emailed to your registered PokerStars email address.
If you do so, and receive an error message, please with your full name and address, as well as your PokerStars UserID, and we will help you get back in the game.
Whenever possible, you should always email us using the email address which has been registered and validated on your PokerStars account.
This allows us to access your account information and give you the most accurate response.
Never reveal your PokerStars account information to anyone.
We will never ask you to send casino software games beginners password to us, app best mobile slots the only place you will need to use it is when logging in to the PokerStars software.
We recommend that you change your password regularly.
We also offer an optional which you can link to your PokerStars account to provide a strong extra layer of security.
You can also enable the for even more security.
This may be a result of your email provider mislabeling your PokerStars emails as SPAM.
If so, the problem is easily corrected.
See the for instructions.
PokerStars offers more than 25 software language preferences.
You will then be offered a menu of languages to choose from.
Please note that some languages are currently only in Beta mode, so you may still see some messages in English.
Simply open the PokerStars software and log in.
The languages you select for using the software, for email, and for poker hand histories, are totally independent.
A new window - called Instant Hand History - will open.
Poker Game Play It occasionally occurs that due to reasons beyond our players' control, they are unable to act on their poker hand in time.
At PokerStars, a player in a ring non-tournament game is normally allotted 25 seconds to act on their hand if it is a fixed limit poker game, and 35 seconds in a pot limit or no limit poker game.
A warning message is displayed in the chat box when there are 15 seconds left to act.
If there was a disconnection and a player returned before the timeout, he or she receives at least 10 seconds to act.
Additional time to act may be allocated in some games, depending on the situation.
The amount of extra time may vary depending on the game, but the concept is the same throughout — when faced with a decision in a larger pot, more time is given to return due to a disconnection.
Note that tournaments do not allocate extra time due to disconnections, in most situations.
For details on how disconnections are handled in tournaments, please see our page, in particular Rule 18 Disconnects and Sitting Out.
In the unlikely event of a server crash which prevents completion of a hand, the hands in progress at every table tournaments and cash games will be restored by rolling back these hands as if they had not happened.
Each player's chip count will be reset to the amount at the beginning of the hand.
If a poker game is full, you can put your name on the Waiting List for that game.
When a seat in the game becomes available, the first person on the Waiting List will have the first right of refusal for that seat.
The other option you have is to take a seat at an empty table of that limit and game.
Often, empty tables fill up quickly once a player takes a seat.
The minimum buy-in our poker room for Fixed Limit tables is ten times the small bet the bet on the first two betting rounds.
For No Limit and Pot Limit poker games, PokerStars offers different buy-in amounts for different tables.
Standard tables have a maximum buy-in of 100 big blinds and a minimum buy in of 20, 30, or 40 big blinds.
In our poker games, you never play against the house, only against other players.
At the lower limits, PokerStars takes a smaller rake.
Please see our for exact rake information.
Some tournaments do not charge a fee or a rake.
Also, at the end of every betting round, all bets are collected in the middle of the table, and converted into higher denomination chips so you can easily see the pot's total value.
If you play your hand to the showdown and you hold the winning hand, it will always automatically be shown.
This feature protects you from accidentally mucking a winner.
You can request up to your last 200 hands, your hand histories for a period of time, all the hands you played in a tournament, or any specific single hand.
You can also request a hand history from the PokerStars lobby.
To launch this feature, simply click on the hand numbers at the upper left of the table.
A window will open where you can see text versions of your hands.
You can request statistics for a number of your most recent hands You can also request statistics from the PokerStars lobby.
Frequent Player Points FPPs are points you earn by playing raked hands on our poker site, or in tournaments with a cash fee.
You can use FPPs to buy merchandise in the.
They also are used in conjunction with our promotions and our.
Promotions may include opportunities to win prize packages to many live events, including the European Poker Tour EPT.
See the page for more information on what FPPs are and how to earn them.
This indicates that you have made a note about this player in the past, and it is stored for your viewing.
There are even customizable color codes available for your notes!
For more information, please visit our page.
PokerStars is happy for friends, relatives, and acquaintances to play at the same table as each other.
However, when you do so, you are expected to play just as competitively against your friend as you would against any other player, best live dealer casinos us you must not share any information about the cards that you hold with them or make any playing agreements in secret doing so is collusion, which is strictly prohibited.
In some cases, this restriction will be imposed automatically by the game software.
Online Poker Chat Certain forms and topics of chat are not allowed on PokerStars.
Use of the table Chat feature should be done at the player's discretion, and is subject to compliance with our chat rules and User Agreement.
We do have a feature by which certain profane or otherwise unacceptable words are asterisked out; a filtered word is one that has been deemed unacceptable on our poker site.
Players attempting to bypass the filter may also be subject to a warning or suspension of chat privileges.
No solicitation is permitted in any poker game at any time.
There are facilities in place to prevent many instances of solicitation.
Play Money Chip Read more Players are not permitted to engage in any discussion regarding the sale of PokerStars play money chips within our chat facilities.
Any such discussion, including the offer to buy or sell play money in PokerStars chat, is grounds for warning or revocation.
Flooding: The sending of multiple and frequent messages to the chat window in order to drown out legitimate chat is forbidden.
Non-English chat: We are aware that our players are from different backgrounds, and that for many of them English is not their first language.
However, at this time our policy on most tables is that English is the only language allowed to be used in PokerStars chat.
On a small number of tables and in a small number of special tournaments, chat may be allowed in a particular language and in English.
These tables and tournaments will be clearly labeled.
If you are not comfortable with non-English chat, please do not join these tables or tournaments.
Commercial Use: It is strictly prohibited for a User to use Chat for any commercial use whatsoever, including making any statements which promote any service or product of any party except PokerStars.
Users shall not make statements about PokerStars that are untrue or would reasonably be considered to be derogatory or critical.
Users should be generally aware of the feelings of other customers and PokerStars staff and Chat Moderators, and should act in a respectful manner.
We also encourage you to review our.
To report chat issues from the table, you must be seated at that table.
Please make sure that you complete all the field requirements for the issue you are reporting including: Language i.
We encourage players to best play chip poker sites us be our eyes and ears.
The cooperation of our players is a critical part of making PokerStars a fun experience for all.
Chat rules are generally not enforced in Home Games.
Obscene or inappropriate images are not permitted, nor are images that contain URLs.
For more information about images, and to find out how to take a picture from the internet to use as your PokerStars image, visit our.
This will turn off images the next time you join or watch a poker game.
However, you can only change your image once, so we recommend that you consider your choice carefully.
Game Integrity PokerStars makes the security of our games a top priority.
We use state-of-the-art technology to protect the integrity of our games.
Please visit our for full details, and if you have any further questions, feel free to.
PokerStars does not use any house players or robots.
We do not hire any individuals to play on best casino in dallas site.
Any PokerStars employee or contractor who has access to inside information player records, hidden card hand histories, etc.
This is to prevent any possible abuse of that inside information.
In fact, the immediate relatives of such people also may not play on PokerStars either.
All members of and Team Online are contracted by PokerStars to be ambassadors of PokerStars at the live poker tournaments they play throughout the world.
They are also playing poker at PokerStars, as many players asked us to provide them an opportunity to play poker against celebrity players.
These players have absolutely no access to any more information than any PokerStars player.
They are clearly identified, and you can decide whether you want to play at the same table as these players or not.
Finally, when playing ring games and tournaments at PokerStars, members of Team PokerStars Pro play with their own money, with the exception of the weekly match challenge and other similar promotional events.
PokerStars has no vested interest in whether they win or lose those matches.
You will need to log-in if you have not already done so for this session.
Some tournaments may allow you to register directly from the main lobby once you have highlighted the event.
For more detailed instructions, best play chip poker sites />Yes, you are welcome to play in multiple ring games and tournaments simultaneously.
For some players, this is one of the greatest features of online poker.
In the interest of fairness to all players, we ask that if you do play multiple tables, you act promptly when it is your turn in either poker game.
PokerStars currently has a limit of 24 ring game tables at once, and you can best play chip poker sites play an unlimited number of tournaments.
You may select a number of recent tournaments in which you participated, or any specific poker tournament, by event number.
If a player needs a longer than normal time to decide on an action, the player can withdraw from the Time Bank, which depletes as the player uses it in the poker game.
Please note that once you expend your Time Bank, it cannot be replenished, either automatically or by PokerStars staff, so please use your Time Bank accordingly.
When a poker tournament needs to be cancelled because of a server crash or some other reason, players will be compensated according to PokerStars' It depends on the type of event.
All tickets have an expiry date, and have zero value once the expiry date has passed.
Please note that some promotional events only have one target event, so if you qualify and cannot play, you will receive no compensation for missing the event.
To be fair to others, we ask that you do not play in qualifying tournaments if you do not believe you will be able to play in the target event.
For more information about T-Money, and where they may be used, please see the page.
Please be sure to read the rules before you attempt to qualify.
Play Money Poker Games Absolutely!
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You will be given 1,000 play money chips to start.
The new 1,000 chips are for the use of that player only.
Re-buys acquired for purposes other than this are subject to forfeiture.
Note that you may only replenish your play money chips up to three times per hour.
If you use up your three rebuys, you will have to wait for the next hour to get more chips.
The play money poker tables can be identified by the tables beginning with the word 'Fun'.
For Hold'em and Omaha, all play money tables are under the 'Play Money' tab.
For other games, they are located at the bottom of the tables list, below the real money games.
If you do not see any play money tables listed, it's possible that you have blocked them from showing.
Buying Play Money poker chips Yes you can!
Additionally, you can also purchase play money chips via our platform.
While Play Money chip purchases are designed to be used only for the player who purchases them, you are allowed to send one Play Money chip transfer per day to a friend as a gift.
Play Money transfers between players are limited to 1,000 chips.
You may send one transfer every 24 hours, and receive ten transfers every 24 hours.
In addition to this, if you receive a Play Money chip transfer from another player, you will only be able to send a transfer out again after 12 hours have passed.
We are legally required to keep a strict control of the Play Money economy.
Restricting transfers is necessary to ensure chips cannot be exchanged for real money.
Play Money chips are designed for entertainment, as well as to help beginners and intermediate best play chip poker sites get familiar with poker rules, tournaments and ring games.
As the name implies, Play Money chips have no monetary value, and cannot be cashed out, sold or converted into real money.
Selling or buying Play Money chips from other players or sites is prohibited.
Please refer to our for more details.
We are pleased to offer a variety of payment methods, including credit cards, e-wallets and bank transfers.
You will be able to see the payment methods available for your country once you have selected your Play Money chip bundle, and have proceeded to the checkout.
To receive your Play Money purchase history, please email support pokerstarscasino.
Your purchase has been successful read more your payment method has been debited, Play Money chips have been credited to your PokerStars account and you have received confirmation of successful purchase from.
Check that you received a confirmation email from.
If you have received the email, please send proof of payment and transaction information to pmsales pokerstarscasino.
Yes, however, the option to purchase Play Money Chips is currently only available for Android applications downloaded from our web site.
You can visit the download site for the PokerStars Android click to see more />We are working to bring this feature to all our other mobile applications soon.
Real Money Poker Of course!
You are under no obligation to play for real money, but if you want to, we have a wide variety of games and tournaments available.
The first step is to deposit some funds into your PokerStars account.
The methods available for depositing real money into your account vary depending on your location.
For information on how to make a deposit, please visit our page.
Please note that due to legal restrictions, real money play is not allowed from some locations.
Many banks are adopting a policy against playing poker on the internet, considering it too high risk.
You may want to contact your bank regarding their policy on the matter.
We have many other secure deposit methods.
Please visit our page for additional information.
To ask for assistance in depositing, please email our Deposit Assistance Department at.
Please note that this service may not be available for all countries or languages.
PokerStars will never ask you to send credit card details by email.
Customers should never send their credit card number or three-digit card security code via email.
Transfers are subject to Security department approval, and may be subject to delay.
In some cases, other information or confirmation may be required.
Players from some locations may not be able to transfer funds or receive transferred funds due to local laws.
PokerStars is proud that, under special banking arrangements, an amount covering the total of all players' account balances is held in segregated accounts, not used for any operational expenses.
These arrangements ensure that PokerStars can at all times fulfil its obligations towards its players, and provides further reassurance that players' funds are always secure with PokerStars.
Why I should play on PokerStars?
PokerStars is proud of everything we've done to make your playing experience as safe and enjoyable as possible.
That means assembling the best team possible in every department, whether it's software and development, customer service, or integrity assurance.
This commitment has made us the leading site in the world, with the largest selection of poker ring games and tournaments.
PokerStars Star Codes A Star Code is used as a way for you to opt in for promotions and receive bonuses, tournament tickets, special VIP rewards and more by entering a code in the PokerStars software.
A Star Code is offered to selected players for exclusive promotions.
If you are eligible for a Star Code offer from PokerStars we will get in touch via email, SMS or pop-up message, within the PokerStars software.
If you have not 'opted in' to receive marketing messages then you may not receive communications containing a Star Code.
You need to be logged into your PokerStars account.
You will receive a pop-up message within a few minutes, confirming that your Star Code entry has worked.
Some Star Code examples can be used in combination.
If you are eligible for multiple offers, you will get different Star Codes, which will be explained in the accompanying communication from us.
Please be patient and do not enter the code again.
When the system is particularly busy it may take slightly longer to process your Star Code entry.
If more than 30 minutes have passed and you have not received any confirmation, or if you have any other problems using a Star Code, please contact Supportwho will be happy to assist.
We will inform you about the validity period of a Star Code when we communicate it to you.
Support Have a question we haven't covered?
Our customer service team is standing by, 24 hours a day.
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.
Stars Interactive Limited, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ.
Licence 000-039108-R-319334-013 issued October 6, 2017.
Licensed and regulated by the UK Gambling Commission.
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