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Dissatisfaction with hotel service and cleanliness - Review of Stamford Plaza Brisbane, Brisbane - TripAdvisor Walker casino seafood buffet brisbane

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starburst-pokieDissatisfaction with hotel service and cleanliness - Review of Stamford Plaza Brisbane, Brisbane - TripAdvisor Walker casino seafood buffet brisbane

Dissatisfaction with hotel service and cleanliness - Review of Stamford Plaza Brisbane, Brisbane - TripAdvisor Walker casino seafood buffet brisbane

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walker casino seafood buffet brisbane The letter and photos were also sent to this email address "sales spb.
On the Tuesday 19th August, arriving en-route from Sydney, we were guest of your hotel for 3 nights.
On arrival we were told that we had been upgraded to a deluxe corner room which at the time seemed a pleasant surprise.
On entering the room we acknowledged the view to be very good but found the room to be quite small and very much in need of updating.
As an example the sliding door, inter alia, see image 2159 to the bathroom, was totally hanging off the floor rail and was supported only from the overhead rail.
The rest of the bathroom was, in our opinion, in a state of disrepair with peeling paint surfaces; water stains to ceiling paint work, grotty toilet sealant see images 2156 to 2158 etc.
This fell well short of what we expect of a supposedly luxury hotel.
Even so, we settled in and were determined to make the best of our stay there.
Our other disappointment was the quality of dinner and service received in the hotel.
Your restaurant staff, although polite, did not seem to adhere to our request.
They acted as if they were trained to be civil but really didn't listen to what was being said.
At the time of ordering our.
Below is a polite letter we sent to management at Brisbane's Stamford Plaza; they did not reply.
The letter and photos were also sent to this email address "sales spb.
On the Tuesday 19th August, arriving en-route from Sydney, we were guest of your hotel for 3 nights.
On arrival we were told that we had been upgraded to a deluxe corner check this out which at the time seemed a pleasant surprise.
On entering the room we acknowledged the view to be very good but found the room to be quite small and very much in need of updating.
As an example the sliding door, inter alia, see image 2159 to the bathroom, was totally hanging off the floor rail and walker casino seafood buffet brisbane supported only from the overhead rail.
The rest of the bathroom was, in our opinion, in a state of disrepair with peeling paint surfaces; water stains to ceiling paint work, grotty toilet sealant see images 2156 to 2158 etc.
This fell well short of what we expect of a supposedly luxury walker casino seafood buffet brisbane />Even so, we settled in and were determined to make the best of our stay there.
Our other disappointment was the quality of dinner and service received in the hotel.
Your restaurant staff, although polite, did not seem to adhere to our request.
They acted as if they were trained to be civil but really didn't listen to what was being said.
At the time of ordering our meals we purposely requested that little or no salt was to be added to our meals.
We were asked if we were allergic to salt to which we answered no, but said we did not cook with salt at home for nearly two decades so find salty food unpleasant to eat plus too much salt was a health risk.
Surprisingly, the minestrone soup we ordered was so salty I was unable to eat it.
We were very tired and it was late in the evening so we decided to progress to the main course.
Even now we are very cross with ourselves for that decision walker casino seafood buffet brisbane the main course was equally salty.
At the very least we would have expected an offer of discount for paying for something we could not eat.
We left the restaurant still hungry and very dissatisfied.
We even felt cheated.
We very calmly and politely told your waiting staff of our bad experience and our decision not to return there again to which they politely, but robotically, apologised.
On our second evening and after returning from a day out, we had a nap then went to take a shower.
We found brown stained water coming from both the shower and sink taps see images 2151 to 2155.
This was unquestionably dirty water which we were unable to use to which we promptly reported to reception.
Your receptionists were at all times polite and helpful.
Our complaints were forwarded to either the duty manager or assistant manager our notes do not contain his job title.
He subsequently called our room to offer his apology and a solution to our problem.
He said the maintenance staffs have left for the day so the plumbing cannot be investigated until the next morning.
We were unhappy with his solutions absolutely casino plans brisbane are told him so.
We did not use the alternative shower facilities he offered.
During the telephone conversation, we also told him that earlier that evening a lot of banging was emanating from close by on the floor we were occupying which may have been a resultant factor in the dirty water.
He said he could not say whether this was the cause but promised he would find out in the morning and get back to us; he did not.
Additionally, while we were there, we treated ourselves to a bottle of wine which we planned to drink in the room as we enjoy the views we did not buy it from the hotel.
After all the prior experiences at your hotel, it was unsurprising to us to find one of the champagne glasses still soiled from use by former guests.
Sadly, at the end of our stay we were both very relieved to be leaving and wished we had bypass Https://internetbingogames.info/casino/downstream-casino-mapquest.html on this occasion.
Literally seconds before exiting our room for the last time there was a knock at the door.
We answered it to a gentleman who apologised and asked when we were moving out as he wanted to upgrade the room with flat TV screens.
We joked with him that the bathroom was in a poor state of repair and needed upgrading too ā€” he agreed.
On checking out, we expressed quite strongly but politely our let down to your receptionist and the feeling that we felt cheated and did not get value for our money.
We told her of the dirty champagne glass, the dirty water in the bathroom that we had reported and the fact her manager did not get back to us as promised, the grubby state of the entire bathroom, our inedible salty food experience on the first night and discussion with the man at the door just moments earlier as we were about to exit the room.
She listened intently, offering her apology for our experiences and said she would communicate our complaints to the duty manager.
She returned and said her manager said he was sorry for our bad experiences and that they would not be charging us for the food at the restaurant.
We were flabbergasted that the duty manager did not find us important enough to warrant speaking to us in person after all the bad experiences we endured.
What we wanted and paid for was food that we would enjoy, polite and trusting staff, safe environment and clean room and environment, to name a few things.
This is a very poor way to treat your guest irrespective of your star ratings.
We feel so cheated, so utterly let down that it is very unlikely that we will ever stay at a Stamford Plaza hotel again.
We will be posting this letter in it's entirety on travel internet sites along with video we took of the bed room, the dirty bathroom and dirty water coming from the shower and tap to the sink and think it only fair that Stamford Plaza Brisbane Hotel is given the opportunity to respond first, should you wish to, before doing so.
Yours faithfully, More Show less All reviews pav bar the river botanical gardens story bridge high tea seafood buffet junior suite valet parking wedding night beautiful hotel room service large bathroom eagle street pier queen street mall south bank kabuki concierge This hotel is a real gem.
We stayed three nights.
It is old and elegant and next to the Brisbane River and restaurants along the water.
We walked just about everywhere from the hotel to see the Brisbane sights.
This was through Classic Vacations, a Click here tour operator.
The room was very large as was the bathroom.
There was a desk which was helpful.
Breakfast in the restaurant was expensive at 30 AUD but very good a large buffet and lots of coffee.
Parking was also extra at 35 AUD per day, which included valet.
The Stamford Plaza is a very grand hotel, we just didn't feel we fitted in there or were treated like the others as we didn't wear a suit!
The room was stunning and very comfortable and the views amazing.
Housekeeping let the hotel down, of the 5 days we stayed there, the housekeeper came twice and it wasn't really a thorough clean, as there was still other people's hair in the corner of the bathroom for the whole time we stayed there!
Location is ideal if you want to be near the shops, but since we didn't tour around in Brisbane every day, it was a bit of a hike to the railway station each morning to here for the train!
The street from the hotel to the railway station is very very busy!
Staff were always helpful and very friendly, although there did seem to be a problem with our booking initially as they had us booked in for 3 days, when we had booked online for 5 days!
I booked this hotel because people attending the same meeting in Brisbane were going to stay there.
The location is lovely - right on a nice stretch of the river - but I was totally frustrated by being unable to go online with my Mac Air laptop.
The hotel website lists "wireless internet access" on the first line of its gardens casino comps features, but it isn't the case.
The so-called wireless access requires initiating access with an old-style phone plug.
I haven't had a computer for several years that's had a slot for them!
Reception couldn't grasp the problem and the plain-English interpretation that requiring a wire means it ain't wireless, and put me through to someone in Japan?
Maybe the first warning should have been that the booking engine wouldn't work with Safari.
A dark, ugly pastiche of baroque, empire and classical revival.
Perfectly located, with many excellent restaurants within a few minutes walk.
Staff and service are top notch.
Search the internet for excellent prices.
I booked a night's stay at the Stamford Plaza because we were going up to Brisbane to see Judith Lucy's stand up show HILARIOUS!!!!
Go and see it!
I wanted plush, good service and just a nice big hotel room with a little luxury thrown in.
We got to the hotel, entered the lobby, and the grand foyer area was GORGEOUS!
It is too difficult to describe really.
It isn't even a foyer.
When we arrived to check in, it was only 1pm and there were no rooms ready.
We were able to leave our bags with the concierge who was to bring them up to our room when it was walker casino seafood buffet brisbane />We wanted to go shopping anyway, so would come back later and be let into our room then.
Everyone was courteous and friendly.
When we came back, we saw our bags were still sitting by the concierge desk.
They seemingly had been forgotten in the busy day's work, but it was no problem.
We got our room key from the front desk and the concierge followed us up in the lift with our bags.
I could live there, seriously.
It's MY kind of room.
Warm, sophisticated decor and furnishings.
We were on the 7th floor and I've stayed in MANY hotels in Brisbane before most of which were higher than the 7th floorand have never had a view like this.
It was of the river and houses over the other side, and the pool down below.
I sat on the window seat for quite some time, just enjoying it all.
The bed was a king size and really comfortable.
So comfortable in fact that the next morning we didn't want to get up!
The bathroom was so nice, I wanted to stay in there instead of going out see more dinner!
Yes, I know, I'm weird It was marble and had a huge vanity area and the best part for me was the louvered sliding doors.
I have a major love affair with louvered sliding doors.
It's just me, heheh.
The location is continue reading, though I do wish it was about 3 blocks closer to Queen Street Mall, as we did find the walk a bit tiresome.
The next day we walked to the mall for breakfast and more shopping and then back again to pick up our bags which the hotel so kindly held for us while we shopped, after we'd checked outand then had to walk straight back where we'd just come from to get the train home.
Tiring, but good exercise I suppose!
Although if it were closer to the mall, then we'd have missed out on the beautiful view, and also the nice, quiet location away from the majority of traffic and lunatics that come out at night in the walker casino seafood buffet brisbane />We didn't make use of the pool too coldor the mini bar we never dobut I actually right now miss that room.
I lay on the bed for a while just taking it all in.
I cannot recommend this hotel highly enough.
We are staying there every single time we go to Brisbane now.
No other 5 star hotel even comes close!
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Dissatisfaction with hotel service and cleanliness - Review of Stamford Plaza Brisbane, Brisbane - TripAdvisor Walker casino seafood buffet brisbane

Dissatisfaction with hotel service and cleanliness - Review of Stamford Plaza Brisbane, Brisbane - TripAdvisor Walker casino seafood buffet brisbane

Adrian Walker was my driver (also owner of the business along with his wife Stacey) who met me at. 29 replies; Where is a good seafood buffet in Brisbane???
LUNCH. MONDAY-FRIDAY | 11AM-3PM. $10.95 - ADULTS | $5.95 CHILD. Featuring catch of the day, broasted chicken, meats, pasta and much more! Plus fullĀ ...
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